Post Office Opening Hours For Busy People| Pos Malaysia

  • What if you are too busy to visit the Post Offices during office hours?
  • Where do you go if you need to do postal transactions- from stamps to road tax  and bill payments, Encashment of Postal Orders and Money Orders, as well as parcel collection and sending Poslaju parcels, after office hours?

Now you can visit out extended hours Post Offices at the following States:

Pos Malaysia Berhad

Pos Malaysia Berhad (PMB) is Malaysia’s premier physical communications provider. With its vision to be “Your Trusted Partner”, PMB’s vast experience as well as its vast network spanning across the country forms a solid backbone to support PMB’s expansion and development strategy.

PMB has a widespread network of 686 post offices all over the country in addition to our network of mini post offices, mobile post offices, postal agents and stamp agents, making it one of the most extensive retail network in Malaysia.

For normal opening office hour, please visit Post Office Opening Hours | Pos Malaysia

List of post offices with extended operating hours:

States Post Offices Operating Days Operating Hours
Kedah / Perlis
Pejabat Pos Tesco Sungai Petani Sat – Thurs 1000 – 1800
Friday 0900 – 1200
Pulau Pinang
Tesco Mon – Sat 1000 – 1800
1st Sat of the month 1100 – 1500
Sun 1200 – 1800
Carrefour Mon – Sat 1000 – 2000
1st Sat of the month 1100 – 1500
Sun 1000 – 1600
Queensbay Mall Mon – Sat 1000 – 1800
Sun 1200 – 1800
Tesco Ipoh Mon – Sat 0900 – 2100
1st Sat of the month 1000 – 1400
Sun 0930 – 1700
Kuala Lumpur
Bangsar Mon – Sat 0830 – 2200
Gombak Mon – Sat 0830 – 2200
Taman Melawati Mon – Sat 0830 – 2200
Wangsa Maju (Carrefour) Mon – Sat 1000 – 2100
1st Sat of the month 1100 – 1500
Mid Valley Megamall Mon – Sat 1000 – 2100
Sun 1000 – 1600
KLCC Mon – Sat 1000 – 1800
Sun 1000 – 1800
Ampang Point Mon – Sat 1030 – 1800
Selayang Mall Mon – Sat 1000 – 1800
Sungai Wang Plaza Mon – Sat 1030 – 1800
Tesco Ampang Mon – Sat 0930 – 2100
Sun 1000 – 1600
Jusco Kepong Mon – Sat 1000 – 2100
1st Sat of the month 1100 – 1500
Sun 1000 – 1600
Taman Maluri (Aeon) Mon – Sat 1000 – 2100
1st Sat of the month 1100 – 1500
Sun 1000 – 1600
Taman Dagang Permai (Carrefour) Mon – Sat 1000 – 1800
Puchong (Tesco) Mon – Sat 0930 – 2000
Sun 1100 – 1500
Sungai Buloh (Hiong Kong) Mon – Sat 0900 – 2000
Sun 1100 – 1500
Subang Jaya (Carrefour) Mon – Sat 0930 – 2000
1st Sat of the month 1100 – 1500
Sun 1100 – 1500
USJ 1 (Giant) Mon – Sat 0900 – 1730
Sun 1100 – 1500
Bandar Sri Damansara Mon – Sat 0930 – 1800
Bandar Sunway Mon – Sat 1000 – 1800
Bukit Tinggi (Tesco) Mon – Sat 0930 – 1800
Mutiara Damansara Mon – Sat 1000 – 1800
1st Sat of the month 1100 – 1500
Shah Alam Tesco Mon – Sat 0900 – 1730
Sun 1100 – 1500
Alamanda, Putra Jaya Mon – Sat 1000 – 1800
1st Sat of the month 1100 – 1500
Sun 1100 – 1500
Tesco Kajang Mon – Sat 1000 – 1800
Sun 1100 – 1500
Jusco Taman Equine Mon – Sat 1000 – 1800
Sun 1100 – 1500
Jusco Cheras Selatan Mon – Sat 1000 – 2000
Sun 1100 – 1500
Tesco Bandar Melaka Mon – Sat 0830 – 1700
1st Sat of the month 1100 – 1500
AEON Ayer Keroh Mon – Sat 0830 – 1700
1st Sat of the month 1100 – 1500
Johor Bharu (Giant) Mon – Sat 1000 – 2100
1st Sat of the month 1100 – 1400
Johor Bharu (Carrefour) Mon – Sat 1000 – 2100
Negeri Sembilan
Senawang (Giant) Mon – Sat 0830 – 2100
1st Sat of the month 1100 – 1500
Giant Super Store, Nilai Mon – Sat 0930 – 2100
1st Sat of the month 1100 – 1500
Seremban 2 (Jaya Jusco) Mon – Sat 1000 – 1800
1st Sat of the month 1100 – 1500
Centre Point Seremban Mon – Sat 1000 – 1800
1st Sat of the month 1100 – 1500
Jalan Bukit Ubi, Kuantan Mon – Sat 0830 – 1700
1st Sat of the month 1000 – 1400
Giant Terengganu Mon – Sat 0900 – 1800
1st Sat of the month 1030 – 1430
Tesco Kota Bharu Mon – Sat 1030 – 1900
Ujana Kewangan, Labuan Mon – Fri 0800 – 1630
1st Sat of the month 0830 – 1200
Sat 0830 – 1200
Sibu Mon – Fri 0800 – 1600
1st Sat of the month 0800 – 1230
Sat 0800 – 1430
Boulevard Mon – Fri 0930 – 1800
Sat 0930 – 1500
Satok Mon – Fri 0800 – 1600
Sat 0800 – 0230

Actions that mar postal service

Photos by LOW YAT PHON

MANY may opt for e-mails instead of snail mails today but the postal service still plays an important role as handwritten letters, postcards or parcels are always appreciated by the recipients.

Even though we have entered the broadband era, the growth of online shopping that involves posting merchandise to the customers has given greater significance to courier service.

For faster delivery: A Pos Malaysia van.

But sadly, some never saw the items arriving at their doorsteps and some received unsatisfactory service, probably due to a misconception that mailing has become less important in this time and age.

A number of readers told StarMetro that their mails and parcels were lost but what irked them most was the “tidak-apa” (lackadaisical) attitude of the officers when dealing with such complaints.

Subang Jaya resident Tham Lai Yoong had her fair share of frustrating experience when trying to trace a lost parcel sent from the United States. In a desperate attempt, she visited the Kelana Jaya post office as directed by an operator manning the Pos Malaysia hotline to look for the item.

Upon arriving, the employees there tried to trace the item’s status with the tracking number and later told her that she had to check at the Subang Jaya post office. She went there, only to be told that she had gone to the wrong place and should go to the headquarters in Subang.

She took the trouble to drive to the headquarters but to her dismay, she was given the cold shoulder.

“When I told them I did not receive a mail sent by my friend in the US about a month ago, they just took a look at the tracking number and told me that it was a normal mail. So, if I did not receive it, it simply meant that it had gone missing and they could not do anything about it.”

Important task: A postmen on his way to deliver letters and parcels.

“The attitude really irked me. How could they say something so irresponsible without even checking the system for the status? After I made a fuss, they finally gave me a number to call and it was a post office in KLIA,” she said.

She said she was disappointed with the irresponsible attitude shown by the officers at the post office and which could lead to internal thefts.

William Tan from Old Klang Road also complained about the bad treatment he received when calling up Poslaju’s customer service centre.

He said he had to make several calls to the different numbers which all required him to wait while the ringing went on for minutes without anyone answering.

However, he finally managed to speak to an officer but a rude one.

A much-needed centre: The Pos Laju centre in Kuala Lumpur.

“I asked the lady why it took such a long time to answer the call. Her one-word answer “busy” was really insensitive.

“As a staff in the service industry and who is part of the frontline of our so-called National Courier, doesn’t she know anything about the basic principles of being empathic? She was not even professional in dealing with a customer,” he said, adding that the officer never apologised.

He said the experience had convinced him that the national courier was seriously lacking in professionalism, which reflected badly on the country.

Over at Cheras, resident Yong Boo Ying also commented that she sometimes had to “help the postmen do their jobs” because letters were sent to her house even though the address indicated somewhere else.

“It shows that the postmen just want to get the work done by simply putting the letters into someone’s postbox without checking the addresses carefully,” she said, adding that she sometimes did not receive her credit card statements.

“These might have also been sent to the wrong address,” she said.

Pos Malaysia acts on complaints

IN RESPONSE to the complaints, Pos Malaysia Berhad investigated the complaints and issued a statement signed by the head of corporate communications Datin Rohaiza Hashim.

In Tham’s case, the company contacted her to explain that the lost item could not be traced due to the fact that it was a normal mail.

The employees who were curt were also reprimanded and others were reminded of their responsibility to be courteous and professional to customers at all times.

As for Tan’s complaint on the hotline, the company concluded that the problem arose from the telephone line setting in the Petaling Jaya branch.

The statement explained that PosLaju Petaling Jaya Branch serviced three telephone lines, enabling officers to handle three customers at any one time but when all lines were engaged, the fourth incoming call would be put on hold.

“In this instance, the caller would incorrectly assume that PosLaju staff were not picking up the call, when in fact they were attending to other calls,” she said, adding that PosLaju had reset their telephone setting to resolve the problem.

“We apologise for the inconvenience Tan experienced when calling the Customer Service Centre, PosLine at 1-300-300-300.

Please be assured that PosLine is able to entertain up to 16 customers at any one time and so the next caller will be put in the queue.

“Nevertheless, we will strive to improve the quality of our PosLine to ensure customer satisfaction and enhance efficiency in future,” she said, adding that the company had also reminded the staff to be courteous over the phone.

After checking Yong’s complaint, the company found that such incidents happened rarely but had directed postmen in the area to be more meticulous when making deliveries.

“Pos Malaysia Berhad will strive to provide the best and most convenient service to our customers.

Thus, we value the feedback and suggestions from our customers in order to improve and enhance the quality of our services,” she said.

She added that customers were welcome to visit Pos Malaysia’s website for further information or contact Customer Service Centre through PosLine at 1-300-300-300 from 8.30am to 9.30pm, Monday to Saturday (except on the first Saturday of the month) should they have any suggestions or comments.

8 Responses to “Post Office Opening Hours For Busy People| Pos Malaysia”

  1. […] For Extended Post Office Opening Hours especially at Shopping Complex , visit  Post Office Opening Hours For Busy People| Pos Malaysia […]

  2. thankyou pos malaysia

  3. Pengalaman saya baru2 ni bila balik kampong di melaka, emak beritahu pos laju dah diterima tapi kandungannya telah tiada dan diambil. isi kandungannya untuk perbelanjaan omak untuk seminggu telah dibuka,tapi sampulnya telah disyel dengan elok seolah olah tiada tanda tanda ianya dibuka. saya tak tau dimana silap nya memandangkan proses perjalanan surat hanya pihak pos saja yang mengendalikannya. saya harap siapa siapa saja diluar sana, perlulah berhati hati mengirim surat pos laju yang sememangnya sampai laju tapi tidak kesampaian hajat atau lebih menepati peribahasa “harapkan pagar tapi malangnya pagar itu sendiri yang memakan padi”.

  4. Open more counters at post office

    THE post office is no longer just a place to buy stamps or post a parcel. These days one can pay utility bills or even renew the driving licence at the post office, and this is where the problem lies.

    The Port Dickson post office has 10 counters, but only three are opened at any one time. It becomes worse during lunch break when only one counter is open.

    Complaining to the postmaster is of no use because the answer is always the same, “we are short of staff” or “the staff are on medical leave”.

    This has been going on for a few years.

    With the different services that Pos Malaysia provides now, more counters must be open to cater for the demand. To offer excuses simply does not hold water.


    Port Dickson.

  5. Today, i went to Kelana Jaya Post office for my document delivery. I have met an impolite staff who have been giving bad customer service. He was not helpful and giving bad response to me while i was asking how to post my document from him.I believe this staff have spoilt our Malaysia friendly image and making customers away from Post Office Malaysia. Please take some action for this fellow who called Hafiz. Your concern is much appreciated.

  6. I from USA just send a flat rates post office box to my niece and brother on September 10, 2010. I filled out the custom declear forms and the parcel reached Malaysia and cleared custom on the September 20, 2010. On the following day the Ipoh post office send a card to my niece, to ask her to pick up the parcel. Today September 24, 2010 my brother and my niece go pick up the parcel, the stuff in the post office told my brother to pay him RM600.00 to get the parcel, he said the custom need to tax. But I had checked the online the status had cleared the custaom. So they opened my parcel, later they found just little things inside, they change to RM200.00. My brother talked to them and disagreed to pay, so they not happy, they called police on my brother said my borther make noise. This is the second time I faced. The first time was 2 years ago, tha same things happen and my sister paid RM100.00 for that parcel, but this time I’m not going to pay and anything happen to my parcel, I will take further action. I need a explanation in reply.

  7. Why dont use a reliable courier services like Fedex, DHL or UPS. Although they are a bit pricey, but save the hasstle. I use DHL to send chinese herbal to taiwan, need to declare on the form but no tax.

  8. For my case, I do book reviews for some USA companies. They send the books via normal post. Too many for them to send using courier service.

    I also received the same ding dong treatment. Some parcels gone missing. I suspect somebody having “tangan panjang”.

    I got so angry at one time when three of my parcels gone “missing” continously. I called up and complaint. The 3rd parcel miraculously appeared two days after that.

    Guess the people at the processing office are avid readers also ya?